So…You’ve received a bad review
Reprinted with kind permission from Business Victoria
It’s happened. Your previously untarnished record of 4 and 5-star reviews has taken a hit after a dissatisfied (to put it lightly) customer left a scathing one-star for all to see.
It’s a kick in the guts. And the first thing potential customers will see when they open the review panel. You wonder how much damage this review will do. Not to worry. No one is perfect and bad reviews happen. People can get emotional and take their frustration out in public ways. But you don’t have to let it ruin
your business. Follow up with a careful and empathetic response that addresses the issue directly and you can avoid things spiraling out of control.
